Refund Policy for GMXbuy

Thank you for choosing GMXbuy. We strive to ensure that our services meet your expectations. However, we understand that there may be circumstances under which you may seek a refund. Below are the details of our Refund Policy.

Eligibility for a Refund

  1. Incorrect or Defective Accounts: If the email accounts provided are incorrect, non-functional, or do not meet the specifications as described at the time of purchase, you may be eligible for a refund.
  2. Non-Delivery: If the accounts have not been delivered within the timeframe specified after the purchase (accounting for any notified delays), you may be eligible for a refund.
  3. Major Service Failure: Refunds will be considered on a case-by-case basis in scenarios where there is a significant failure in the service provided.

Refund Process

To initiate a refund, please follow these steps:

  • Contact Us: Reach out to our support team via [email protected] with your purchase details and a detailed explanation of your issue.
  • Proof of Purchase: Include any transaction identifiers or proof of purchase to expedite your request.
  • Investigation: We will investigate the issue which may include verification of the accounts provided and examination of the service logs.
  • Response Time: Please allow up to 7 business days for us to process your request. We will notify you of the decision to approve or deny the refund.

Refund Method

Refunds will be processed back to the original method of payment unless otherwise specified. It may take some time for your financial institution to post the refund to your account.

Non-Refundable Circumstances

Please note that we will not grant refunds in the following cases:

  • If the product was altered or used in a way that significantly impacted its performance.
  • If the request for a refund is made after 2 days from the purchase date.
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